Broken Doll Studio Privacy Policy
Effective Date: 10/21/2025
Broken Doll Studio LLC (“Broken Doll Studio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, create an account, book classes, purchase memberships, or interact with us through our app or digital platforms.
1. Information We Collect
We collect only the information necessary to manage your membership, provide services, and maintain a safe and inclusive studio environment.
Information you provide directly:
Name, email address, phone number, date of birth, and gender (for account setup)
Billing and payment details (processed securely through Stripe)
Class bookings, attendance records, and membership activity (via Glofox)
Emergency contact information, if provided voluntarily
Photos or videos only with your consent (e.g., studio events or performances)
Information we collect automatically:
Device and browser information when you use our website
Log data such as IP address, time zone, and referring pages
Cookies that help us understand how visitors navigate our site (you can disable these in your browser settings)
2. How We Use Your Information
We use your personal data to:
Manage memberships, classes, open pole sessions, and workshops
Process payments securely
Send transactional messages such as booking confirmations or schedule changes
Provide marketing updates, promotions, or community news (only with your consent)
Maintain safety, compliance, and recordkeeping obligations
Improve our services and member experience
We do not sell or rent your personal data to anyone.
3. Marketing Communications & SMS
If you opt in, you may receive emails or SMS messages about events, promotions, or community updates. Message and data rates may apply. You may unsubscribe from emails at any time by clicking “unsubscribe” in the message or opt out of SMS by replying STOP.
Opting out of marketing messages does not affect important service communications such as class confirmations or membership notices.
4. Data Sharing and Third-Party Processors
We work with trusted partners who help us deliver our services:
Glofox – membership management and booking system
Stripe – secure payment processing
Google Workspace – communication and marketing tools
These providers process your information only as necessary to perform their services on our behalf, under strict data-protection agreements.
5. Data Security
We maintain physical, electronic, and administrative safeguards to protect your personal data from loss, misuse, or unauthorized access. Sensitive data such as payment details are encrypted and handled only by PCI-compliant third parties.
6. Your Rights
Depending on your location, you may have rights to:
Access and obtain a copy of your personal data
Request correction or deletion of inaccurate information
Withdraw consent for marketing communications
Request data portability
To make a privacy request, contact info@brokendollstudio.com.
7. Retention
We retain your data only as long as needed to fulfill our business, legal, or accounting obligations. Account information is retained while your membership is active and securely deleted when no longer required.
8. Image & Media Use
By entering the studio premises, you acknowledge that photos or videos may be captured during events or classes. We will never post or share identifiable images of you without consent. You may opt out of image use at any time by notifying staff or wearing a designated privacy wristband.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in operations or applicable law. Updates will be posted at www.brokendollstudio.com/privacy with a new effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
📧 info@brokendollstudio.com
📍 Broken Doll Studio LLC
3110 E Fort Lowell Road, Tucson, AZ 85716